SkyRefund — Flight cancellation refund claim packs for Australians

01

How it works

Four steps from a disrupted flight to a claim the airline has to answer.

1

Tell us what happened

Flight number, date, booking reference, what the airline did (cancelled, long delay, denied boarding) — and what it cost you.

2

We build your pack

A demand letter grounded in ACL consumer guarantees, an evidence checklist, and a day-by-day escalation timeline.

3

You send it

Addressed to the right respondent: the airline, your travel agent, or both — so neither can bounce you to the other.

02

What's inside the pack

Every pack carries a "general information, not legal advice" cover notice — no exceptions.

Demand letter

Cites the ACL consumer guarantees and the airline's own conditions of carriage. Framed as what is arguable under the law — never as a promised outcome.

Tailored to your flight

Evidence checklist

Boarding passes, receipts, correspondence, card statements — the paper trail that turns a complaint into a claim. Do not send anything unreceipted; the pack tells you so.

Receipted costs only

Escalation timeline

Day-by-day lanes: airline → Airline Customer Advocate → state/territory consumer agency → solicitor referral, plus a staging lane for the new Aviation Consumer Ombuds Scheme the day it goes live.

ACA · Fair Trading · tribunal

03

What the law actually says

Plain English. No hype, no EU-style promises for an Australian claim.

Cancelled flights fail the service test. The ACL guarantees services are provided with due care and skill, fit for purpose, and within a reasonable time. A cancelled flight is a service you paid for and didn't receive — regardless of why it was cancelled [verified 2026-09-28].
"Extraordinary circumstances" is a European concept. Australia has no EU261-style fixed compensation scheme [verified 2026-09-28]. But the right to a refund for a service not supplied stands.
What the law does not give you: automatic cash for inconvenience or lost time. We don't pretend otherwise — the pack claims your refund plus receipted out-of-pocket costs (hotels, meals, rebooking), nothing invented.
Booked through an agent or OTA? The substantive demand goes to the airline (the supplier of the flight), with a processing demand to the agent — so neither can bounce you to the other.
Overseas carrier? We'll tell you honestly when enforcement is the problem — some offshore carriers are hard to compel — and route you to parallel lanes (booking channel, card chargeback) instead of selling you a pack that can't work.

Ombuds watch — regulatory update. An airline consumer-protection bill (ACP Bill 2026) is before federal Parliament. The Aviation Consumer Ombuds Scheme is not yet law: the interim ombudsperson has no formal power to resolve airline complaints [verified 2026-09-28, infrastructure.gov.au]. Full operations are expected in 2026/27 after enabling legislation passes [verified 2026-09-28]. Your pack includes a staging lane so you can re-file the moment the scheme commences — we'll notify you, free. We re-check this status monthly.

04

Honest answers, up front

What we won't do

✕No guaranteed outcomes. Airlines dispute claims. The pack maximises your leverage under the law as it stands; it cannot compel an airline to pay.
✕Not legal advice, not a law firm. The pack is general information drawn from public ACL guidance. Complex or high-value claims: see a solicitor or your state/territory consumer agency.
✕We never invent evidence. Anything you submit must be true and yours.
✕No fake testimonials, no countdowns, no scarcity theater. A $29 document pack doesn't need any of that.

What we will do

✓Tell you honestly when your claim is weak — including when the answer is "don't buy this." If you already accepted a non-refundable credit as settlement, your cash-refund right may be gone. We'll say so.
✓Price it flat. $29 whether your claim is $200 or $2,000. We never take a cut of your refund, ever.
✓Track the law as it changes. If the Ombuds scheme goes live, the staging lane in your pack becomes your live lane.
✓Keep it general. Personalised to your facts, but always framed as general information — never as what you are "entitled to."

SINGLE CLAIM PACK

$29 AUD, one-off

Demand letter · evidence checklist · escalation timeline · Ombuds-staging lane. One disrupted flight, one complete pack. Commission on your refund: $0. Subscription: none.

STAGED TEST MODE Checkout is simulated — no real payment is taken and no pack is delivered in this prototype.

Get my claim pack — $29

05

FAQ

Is this like AirHelp?

No. AirHelp is built for EU compensation rules and takes a 25–35% commission. Australia has no EU-style scheme — SkyRefund is built for Australian Consumer Law claims on Australian flights, for a flat $29 with no commission.

What if the airline blames the weather?

The pack addresses this directly: a cancelled flight is a failure to supply the service regardless of cause, so the refund right stands. We'll be straight with you about where recovering extra expenses gets harder.

I booked through a travel agent or OTA. Who do I claim from?

Both lanes are covered: the substantive demand goes to the airline (the supplier of the flight), with a processing demand to the agent so neither can bounce you to the other.

What if my flight was with an overseas airline?

We'll tell you honestly when enforcement is the problem and route you to the parallel lanes (booking channel, card chargeback) instead of selling you a pack that can't work.

When will the Ombuds Scheme start?

Expected 2026/27 after enabling legislation passes [verified 2026-09-28 — infrastructure.gov.au]. As of our last check, the scheme is not yet law. The staging lane is included in your pack free.

Is any of this legal advice?

No. SkyRefund is not a law firm. The pack is general information based on publicly available Australian Consumer Law guidance. For complex or high-value claims, see a solicitor or your state/territory consumer agency.

Your airline won't file this claim for you.

A $29 one-off pack: demand letter, evidence checklist, escalation timeline — grounded in the Australian Consumer Law as it stands today, and ready for the Ombuds scheme the day it goes live.

Get my claim pack — $29